Refunds, cancellations and delivery

Effective 30 October 2026

Each stall on Stalls is run by an independent seller. Your contract of sale is with that seller, who delivers your order and handles returns and refunds. Stalls provides the store tool and checkout; it is not the seller and does not hold your money. Every stall shows its own delivery and returns policy, linked from the stall and from checkout. This page sets the standard sellers agree with us to keep, and explains what we can do if something goes wrong.

1. Delivery

  • If the stall has set delivery fees, the fee for your area is shown at checkout, before you pay.
  • If a stall shows no delivery options at checkout, the checkout total covers the items and Paystack's fee, not delivery, and the seller contacts you after payment to arrange delivery. They can't add a fee you didn't agree to. If you can't agree one, you get a full refund.
  • Sellers aim to send paid orders out within 1 to 2 working days, unless their stall says otherwise.
  • Delivery usually takes 1 to 3 working days in the same city and 3 to 7 working days elsewhere in Nigeria. Holidays, weather or security issues can cause delays.
  • Your order email has a tracking link. The seller adds the courier's tracking number if there is one.
  • Some stalls offer pickup. If so, you choose it at checkout and the seller tells you when your order is ready.
  • If your order hasn't arrived when expected, contact the seller with your order number. If they don't help, contact us (section 5).

2. Cancellations

  • Before you pay: nothing is charged. A checkout you leave unpaid is never sent out.
  • After you pay, before it is sent: ask the seller to cancel, by WhatsApp or by replying to your order email. You get a full refund, including the delivery fee and Paystack's fee.
  • After it is sent, before you receive it: you can still cancel by telling the seller. The seller refunds you, less a reasonable charge for delivery costs already spent, which can never be more than the delivery fee you paid.
  • There is no cancellation charge if you cannot take the order because of the death or hospitalisation of the person it was for.
  • If the seller cancels (for example, the item is out of stock), you get a full refund, including the delivery fee and Paystack's fee.

3. Returns and refunds

  • Faulty, damaged, wrong or incomplete order: you can return it to the seller within 3 months of delivery and ask for a repair, a replacement or a refund of what you paid, including Paystack's fee. You don't pay to send it back. Please contact the seller as soon as you can, with your order number and a photo.
  • Changed your mind: you can return unopened items within 7 days of delivery. Return delivery is at your cost.
  • Food, health and personal care products can only be returned for a change of mind if they are unopened, with the seal intact. This does not apply if they arrived damaged, wrong or past their expiry date, or turn out to be faulty or not as described.
  • Digital products (downloads and links) can't be returned once you have them. If a file is faulty, won't open, isn't as described or never reaches you, the seller sends a working copy or refunds you. Your download links are on your order page, and in your order email if you gave an email. A free item has nothing to refund, so the seller sends a working copy if they can.
  • A seller's own policy can be more generous than this, never less.
  • Refunds are paid by the seller, not by Stalls. The seller pays you back directly, usually by bank transfer to an account you give them, or another way you agree, within 7 working days of agreeing the refund, and records it in Stalls so it shows on your order tracking page. Stalls does not hold your money and does not process refunds. Your bank may take a few days to show the money.

4. Services sold by Stalls

Our done-for-you stall setup has its own terms: your stall is ready within 48 hours of your start date and of us receiving everything we need, or we refund the fee in full. If the work isn't what we agreed, you can ask us to fix it or refund a reasonable part of the fee, depending on what went wrong. See the Setup Service terms.

5. If the seller doesn't help

  • Email help@stalls.ng with your order number and what went wrong. We'll contact the seller for you and tell you what happens next.
  • Chat with Stalls support on WhatsApp (opens in a new tab). Message us here and we'll get back to you as soon as we can.
  • We can pause a stall reported to us for not delivering, refunding or answering buyers.
  • You can also ask your bank or Paystack to review the payment.

6. Your rights

Nothing here takes away your rights under Nigerian consumer law, including the Federal Competition and Consumer Protection Act 2018. The full rules for buyers are in our terms of use.

Stalls Ltd · RC-9945860 · Lagos, Nigeria · help@stalls.ng