Delivery and returns
Delivery
• We send paid orders out within 1 to 2 working days. • Delivery fees depend on your area and are shown at checkout before you pay. • Delivery is free on orders over ₦25,000. • Delivery usually takes 1 to 3 working days within the same city and 3 to 7 working days elsewhere in Nigeria. Couriers can be delayed by holidays, weather or security issues; we'll keep you posted. • You can also pick up from one of our pickup points. We'll tell you when your order is ready. • Your order email has a tracking link. Please give a phone number you can be reached on, so the courier can find you. • If your order hasn't arrived when expected, contact us with your order number and we'll look into it.
Cancellations, returns and refunds
• Cancelling before we send your order: contact us by replying to your order email and we'll refund you in full, including delivery. • Cancelling after it's sent, before you receive it: you can still cancel. We'll refund you, less our actual delivery costs, never more than the delivery fee you paid. • There's no cancellation charge if you can't take the order because of the death or hospitalisation of the person it was for. • If we have to cancel (for example, an item is out of stock), we'll refund you in full, including delivery. • Faulty, damaged, wrong or incomplete items: you can return them within 3 months of delivery, at our cost, and we'll repair or replace the item or refund what you paid. Please contact us by replying to your order email as soon as you can, with your order number and a photo. • Changed your mind? You can return unopened items within 7 days of delivery. Return delivery is at your cost. • For your safety, we can only take back health, food and personal care products for a change of mind if they are unopened, with the seal intact. This doesn't apply to items that arrive damaged, wrong or past their expiry date, or turn out to be faulty or not as described. • We pay refunds ourselves, usually by bank transfer to an account you give us, within 7 working days of agreeing the refund. When we record it, it shows on your order tracking page. • This doesn't affect your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.
Nothing in this policy takes away your rights under Nigerian consumer law, including the right to return faulty goods within 3 months of delivery.
You're buying from Ada's Pantry, not from Stalls. Your contract of sale is with Ada's Pantry, who is responsible for the products, delivery, returns and refunds. Stalls provides the store tool and checkout and is not the seller. Buying here also means you agree to the Stalls terms of use. Sellers agree with Stalls to keep to its standard for refunds and delivery.